Please don’t hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.
Your satisfaction is always our priority. When you received the package, we encourage you to check and make sure that the dress had been made to your order specifications.
Try on your dress as soon as possible without moving the tags, altering, or washing the dress. We only accept items in their original condition – unworn, unwashed, unaltered, and undamaged with original tags and packages. All returns must be sent within 7 days of the shipment being received.
Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
If you want to exchange the items received, you must contact us within return days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!